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How To Book - Send your parcel abroad

How To Book

Please read this carefully. By submitting an order on this web site you are agreeing to the terms that appear below which will apply to any purchase made on this web site.

Although this information is regularly updated, Postage Planet is unable to accept liability for any incorrect information.

Just browse the services available and select the service that is best for you. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.

Product descriptions and pictures should only be used as a guide. The product pictures are for illustration purposes only.

At our sole discretion we may change any part of this site. It is your responsibility to check if any alterations have occurred and any further orders placed by you, will constitute your acceptance of these terms.

Postage Planet cannot guarantee the supply of product.

We accept all major credit cards via our secure payment processor Sage Pay as our payment services provider. We also accept PayPal. Just follow the simple instructions on our website.

All collections must be from UK addresses. We cannot accept orders which require non-UK collections. If your credit card is non-UK sourced, place your order and your credit card company will convert the transaction to UK Pounds or your own currency.

Once your order is received we will book a collection/drop off.
We will produce a set of labels in Adobe PDF format when we place the booking. We will e-mail these to you and you must then PRINT THE LABELS AND ATTACH to your parcel before the collection. You will usually receive your labels THE DAY BEFORE THE COLLECTION so do not worry if you have booked your collection for some time in advance and you haven't heard from us.

Your parcel will then be collected, unless you have opted for a 'self drop' service in which case it is up to you to drop off your parcel at your local Post Office, you will need a printer to print the postage labels for this service. You will need to drop your parcel off at your local Post Office within three days of booking or your postage label may expire and become void.

It is your responsibility to be ready for the courier when they come to collect. This includes making sure the driver has free access for collection. 

You will need to advise us to rebook the collection where the courier has attempted to collect your parcel but has not been able to. A £10+vat administration fee will be charged in this case. This includes, but is not limited to, nobody being available at the collection address at the time of collection, or the carrier refusing to accept the consignment. For the absence of doubt this does not include where the courier has failed to arrive to collect on the scheduled date. This does not affect your statutory rights.

Any cancellation or change of details after the delivery has been booked with the courier may incur an administration charge of £10+VAT.
 

Universities and Colleges:
Collections from Universities and colleges must be from the "Post rooms, Receptions or Student Services" all of which need to be manned for the full duration of the collection times. This location should be included in the collection address when booking. Drivers will not be able to call before or at the time of collection. Failed collection due to the driver not collecting the parcel due to this reason will be charged at £10 + vat per parcel

Businesses and other non-residential addresses:
Collections from these addresses should be from a reception, post room or goods out. This location should be included in the collection address when booking. Drivers will not be able to call before or after the allocated time of collection. Failed collection due to the driver not collecting the parcel due to this reason will be charged at £10 + vat per parcel.

Residential addresses:
We are able to collect from residential address as long as the drivers have free access. For clarity this means that the driver must be able contact the sender by ringing a door bell or knocking on a door. Failed collection due a lack of access such as security doors, security gates, faulty bells will be charged at £10 + vat per parcel. Drivers will not be able to call before or after the allocated time of collection.

If you have any queries you can see our terms and conditions or our frequently asked questions page or you can contact us directly Email; Info@PostagePlanet.com or Telephone +44 (0) 1304 448868. Our office hours are Monday to Friday 9am to 5pm excluding bank holidays.