Make sure you include the weight of your packaging and cushioning when stating your parcel weight (i.e. weigh it once it is fully packaged and sealed). Digital scales tend to be the most accurate, so use these to weigh your parcel if possible.
It is important to weigh your parcel as accurately as possible. Your parcel will be weighed by the courier after they have collected it and if there are any discrepancies between the weight stated at the time of booking and the actual weight of your parcel, any related cost will be billed back to the shipper, as well as an administration fee of £10+ VAT.
This is because your parcel’s size and weight dimensions are used to calculate the price for sending your item. Therefore to ensure you pay the correct amount it is important that you measure and weigh your parcel accurately.
It may be tempting to knock a few centimetres or grams off in an attempt to save money but this could cost you more in the long run.
Our quote system requires you to state the length, width and height of your parcel. These dimensions are measured as shown in the example below:
When measuring these dimensions, you should include the furthest most point of each side of the parcel.
If your parcel is bigger or heavier than you stated you may have to pay additional collection / delivery costs for your courier service as well as an administration fee of £10+ VAT.
If you post something that weighs more than the maximum weight for a single parcel (around 30kg) the courier will probably refuse to collect it. This is because Health and Safety regulations require excessive weights to be carried by two people.